Booking policy

• The $150 operator service is scheduled through Acuity as a visual documentation visit in the Houston service area.
• Cancellation or rescheduling requests should be made at least 24 hours before the confirmed appointment time.
• The customer is responsible for safe, legal site access and for disclosing known hazards before the visit.
• AlouTech may decline, stop, reschedule, refund, or partially refund service when the site is unsafe, inaccessible, contaminated, flooded, structurally unstable, or otherwise unsuitable.
• The service is visual documentation only and is not a licensed engineering, structural, environmental, mold, pest, plumbing, electrical, HVAC, real estate, or code-compliance inspection.

Visit scope

• The service is scheduled for one hour and starts at the confirmed appointment time.
• A typical visit includes about 5 minutes to find the crawlspace opening and set up, about 45 minutes of rover control, and about 10 minutes to remove the rover and send available media on the spot.
• The technician operates the rover for the customer or responsible professional, acting as remote eyes and legs in reasonably accessible crawlspace or inspection areas.
• The flat $150 service fee includes technician travel within the Houston service area and the one-hour scheduled visual documentation service.
• Scheduling, customer intake, confirmations, rescheduling, and online payment are handled through Acuity.
• The service includes visual navigation of reasonably accessible crawlspace or inspection areas and captured photos and/or video when conditions allow.
• Normal service duration is up to 90 minutes on site; unusual site conditions may limit coverage or require rescheduling.
• The customer is responsible for safe, legal site access and for disclosing known hazards before the visit.
• AlouTech may decline, stop, or reschedule service for unsafe, inaccessible, contaminated, flooded, structurally unstable, or otherwise unsuitable crawlspaces.
• Travel outside the normal Houston service area may require separate approval or additional pricing.
• Cancellation or rescheduling requests should be handled through the Acuity confirmation link or submitted at least 24 hours before the confirmed appointment time. Completed travel and on-site service time are non-refundable.
• Weather, standing water, sewage, animals, pests, exposed electrical components, suspected asbestos, hazardous materials, restricted access, or blocked areas may require the appointment to be stopped or rescheduled.